Corus KLCC

I like the fact that the hotel gave their staff ample room to exercise their discretion when it came to how guests were treated. Checking in was a breeze as I was attended to by Front Desk Supervisor, Mr Tinagar. He made the process a very pleasant experience. Though he was not aware that I was a return guest, he made me feel at home. He listened to my needs and offered very good and practical suggestions. As a member of the frontline staff, he projected a very positive image of the management and culture of the hotel. Keep it up, Tina. Kudos too, to that one staff (sorry, forgothis name) who attended to me and my guest at Dondang Sayang Coffee House., during lunch time. He highly recommended the chicken ricce and yes, it's true. It was delicious. Presentation, taste, texture and food portions exceeded expectations. In the end, we ordered an extra 3 packets to take away. I would like to commend Ratul who served me at the Executive Lounge. He listened attentively and was sensitive to meeting my needs while I was there.

As my stay is in the month of Ramadan so the executive lounge is open and the staff on duty is very nice when I approach as I saw there is no food serve so he is kind and said will send to my room and he send including the drinks with ice cube and even offer us for coffee or tea. All staffs in the hotel and very nice and helpful and friendly too. Location is good and easy way to anywhere in KL. I have being their regular guests throughout the years and have stay there for all my trip(7 to 8 times a year) and I will always called before I arrive as to make sure what I request will be there but still sometimes the staff will give me not to my request even when they said they know what I have requested and I have to always explain and explain what I want etc when I was there and this is why the staff will look pissed off but my request is just a simple request as usual I want a Room at Level 11 as I do book for Executive Room and a standing shower with my room facing the food truck and that all and I know some of the staff (regular staff) saw me and know what is the my request but when come to a new staff omg so many reason or SOP they will mention and this is where I think the pissed off appeared. Yes I know it is all depend on room availability but when check in I still highlight what I want a few times and when give the key it is wrong room and not to what I want and when they said yes yes yes to what I want. I do remember the room number very clear and where are this room facing so that is where I will reject to what they give. I did not meant to be fussy, but I just asked for a small a simple request as a "regular" guest.

Location was perfect for our short stay, just a few minutes walk to the Petronas twin towers, the main attraction we wanted to see. The room was a bit worn, but the beds were comfortable and the shower worked well, as did the aircon, so it was easy to look past the tired feel of the room. Breakfast was very good. The hotel is not far from the expressway to get us to and from the airport.

1- staff at the counter (Hussein was exceptionally efficient and pleasant) 2- location- near to the food truck site (Tapak KLCC), near to avenue K, KLCC, LRT

Room was clean & spacious